Terms and Conditions

Last Updated: 09th November 2024

These Terms and Conditions (“Terms”) govern all work, services, and products provided by Wraptron Apptech LLP (“we,” “our,” or “us”) to our clients (“Client,” “you,” or “your”). By engaging with Wraptron Apptech LLP, using our services, or purchasing any of our products, you agree to these Terms and Conditions.

1. Estimates and Quotes

Our estimates and quotes are based on our understanding of your requirements and the agreed timeline. Any changes to the functionality, including minor enhancements, may incur additional charges. We recommend verifying our understanding in a meeting or email. Acceptance of a quote is considered binding when confirmed verbally, by email, through payment of initiation fees, or by signing the quote.

2. Product and Service Scope

Clients are responsible for ensuring that all requirements are accurately covered in the quote, proposal, or estimate and that we fully understand their needs. Clear instructions and any additional information must be provided. If details are omitted, we will proceed based on our interpretation of the requirements, and discrepancies that arise later may incur additional charges. Specific task complexities should be disclosed in advance and included in the proposal for accurate costing.

3. Product-Specific Terms

• Software Products: All software products developed by Wraptron Apptech LLP are subject to our ownership and licensing policies as outlined below.
  • Ownership and Licensing: Unless otherwise agreed, Wraptron retains ownership and copyright over all proprietary software code, excluding open-source elements. Software licenses grant the Client limited rights to use the software as specified in the quote or contract. Use beyond these limitations may require additional licensing fees.
  • Delivery and Deployment: Software will be delivered and deployed based on project specifications. Unless otherwise agreed, Wraptron will host and test the software on our servers, with transfer to the Client’s server upon full payment of outstanding dues.
  • Maintenance and Updates: Wraptron provides maintenance options as a separate service. If the Client opts out of maintenance, ongoing support and updates are not included in the initial service fee.
• Custom-Built Websites and Applications:
  • Testing and Compatibility: Websites and applications are generally tested on recent versions of Chrome, Safari, Firefox, and Internet Explorer across PCs, mobiles, and tablets. Additional browser or device testing may be accommodated upon request.
  • Hosting Requirements: Wraptron offers optional hosting solutions for websites/applications at additional costs. If the Client opts for third-party hosting, Wraptron should be consulted to ensure compatibility.
  • Ongoing Responsibilities: Any ongoing updates, security patches, or maintenance will be billed separately. Clients are responsible for regular updates and backups, especially for open-source products like WordPress.
• Third-Party Integrations:
  • Wraptron integrates third-party products as required by the Client’s project, such as payment gateways or SSL certificates. While Wraptron does its best to verify the suitability of these components, we cannot guarantee against unforeseen limitations. Any third-party costs (e.g., licenses or subscriptions) are not included in our quotes unless explicitly stated.
  • Limitations of Liability: Wraptron is not liable for disruptions caused by third-party components. Any costs for troubleshooting third-party issues will be billed separately.

4. Payment Terms and Fees

All fees and charges are outlined in the project proposal or quote and are subject to acceptance of these Terms. Additional Charges: Changes to the project scope after acceptance will incur additional fees, as detailed below:

• Rework Fees: Any rework or alterations to completed tasks, including changes to approved designs, will attract additional charges.
• Post Go-to-Market Modifications: Any modifications requested after Go-to-Market approval will incur separate fees. Intellectual Property Fees: Source code and other proprietary materials are Wraptron’s intellectual property. Transfer or modification rights can be negotiated for an additional fee after all dues are paid.

5. Allocated Hours

Limited man-hours are allocated to each project task, including those for the Project Manager, Frontend Developer, and Backend Developer. Minor changes within these hours may be accommodated but will be assessed individually.

6. Project Timelines and Delays

Wraptron will make every effort to adhere to project timelines. Reasonable delays are accepted if there are modifications to functionalities or requirements. Delays on the Client’s end may affect the project schedule and result in additional costs.

7. Maintenance, Support, and Warranties

Bug Fixing: Bugs identified during or immediately after development will not incur additional charges. However, any rework on completed tasks may incur fees. Ongoing Support: Wraptron provides optional support and maintenance packages. These include bug fixes, updates, and minor enhancements as specified in the maintenance contract. Go-to-Market Support: Wraptron shall support projects post Go-to-Market, offering guidance and necessary technical assistance based on the agreed support or maintenance contract. Any additional post Go-to-Market support beyond the contract scope will incur separate charges.

Warranty: Wraptron provides a limited warranty for a specified period post-deployment. Beyond this period, all support and maintenance will be subject to separate charges.

8. Intellectual Property and Licensing

Ownership of Source Code: Wraptron retains copyright over proprietary software codes. Ownership transfer or licensing for modification purposes is available upon payment of all dues and additional charges. The Client may not use Wraptron’s proprietary code for resale or duplication. Usage Restrictions: Wraptron’s code, designs, and software may only be used for the specific project or legal entity outlined in the project agreement. Duplication, distribution, or commercial use outside the agreed terms is prohibited.

9. Liability and Disclaimers

Limitation of Liability: Wraptron is not liable for any indirect or consequential damages resulting from the use or inability to use our products or services. Force Majeure: Wraptron is not liable for delays or damages caused by unforeseen circumstances, such as third-party software issues or server interruptions.

10. Communication and Correspondence

All project communications are conducted primarily via email. It is the Client’s responsibility to keep Wraptron updated with relevant contact details.

Acknowledgment

By engaging Wraptron Apptech LLP and accepting a quote, you acknowledge that you have read, understood, and agreed to abide by these Terms and Conditions.